At Aspire Digitizing, customer satisfaction is our top priority. If you are not fully satisfied with the results of your order, we encourage you to allow us the opportunity to address your concerns through our revision and editing process.

If we are unable to resolve the issue promptly, you may request a refund by submitting the following details to support@aspiredigitizing.com within 7 business days of your order’s completion:

To process your refund request, please include:

• Your full name.
• Our agent name.
• Your design name.
• A digital sample of your design (JPEG format).
• A clear description of the issue you are experiencing with the design.
• Steps you’ve taken to resolve the problem on your end.
• Your receiving mail and payment mail.

Once we receive your request with the necessary information, we will review it promptly and respond accordingly.

Customer Rights

At Aspire Digitizing, we respect and uphold the rights of our customers. As a valued client, you have the right to:

• Instruct us to deliver your order according to your specific requirements and expectations.
• Request access to any personal information you provided during the registration process, as stored in our records and database.
• Ask for the deletion of your data from our system at any time. We will promptly comply with such requests.
• Opt out of receiving any marketing or promotional communications from us without any obligation or explanation.

We are committed to transparency, privacy, and ensuring a respectful relationship with every customer.